SMS Terms, Conditions, and Privacy Policy

Circe Healthcare Solutions, Inc.
73-345 CA-111, #101, Palm Desert, CA 92260
Last Updated: 10/01/2025

SMS Terms of Service

By opting in to SMS from a web form or other medium, you agree to receive SMS messages from Circe Healthcare Solutions, Inc. This includes SMS messages for patient care. Message frequency may vary. Message and data rates may apply. See the privacy policy at https://circecares.com/. Message HELP for assistance. Reply STOP to any message to opt out.

Privacy Policy

Circe Healthcare Solutions, Inc. collects your mobile number and health-related information solely to deliver care coordination via SMS. We do not share your SMS consent or personal data with third parties or affiliates. Read our full policy at https://circecares.com/.

Introduction

At Circe Healthcare Solutions, Inc., we hold your privacy in the highest regard and consider the protection of your personal and health information a central part of our responsibility to you. This Privacy Policy outlines how we safeguard your information and explains your rights under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state regulations. This notice also describes our SMS/text communication practices. By providing your mobile number and opting in, you authorize Circe Healthcare Solutions, Inc. to contact you by text message exclusively for important healthcare-related purposes, as detailed below.

Information We Collect

• Contact information: name, date of birth, mailing address, email address, and mobile number.
• Relevant health information: appointment details, prescription notifications, diagnostic results, and updates to your treatment plan.
• Records of SMS consent, including the date and method of opt-in.

Use and Disclosure of Information

Your information is used solely to support medical care delivery and practice operations, including:

• Confirming and reminding you of appointments.
• Providing prescription, laboratory, or care plan updates.
• Responding promptly to inquiries and requests for assistance.
• Communicating essential healthcare information pertinent to your ongoing care.

Your information will never be sold or used for marketing without your explicit written consent. Disclosure is limited to:

• Members of your clinical care team directly involved in your treatment.
• Trusted business associates contractually bound by HIPAA to protect your data.
• Situations required by law, regulation, or judicial order.

SMS Communication Consent

By choosing to receive SMS messages:

• You consent to healthcare-related communications at the provided mobile number.
• Message frequency will correspond to your care plan and appointment schedule.
• Standard message and data rates may apply per your carrier’s terms.
• You may opt out of SMS communications at any time by replying STOP.
• For assistance, reply HELP or contact us at [email protected].

Your SMS consent is tied exclusively to your personal record, is securely retained, and is never disclosed or used for marketing purposes.

Your Rights

• Withdraw SMS communication consent by replying STOP.
• Request access to or copies of your health records.
• Request amendments to your records if inaccurate or incomplete.
• Request restrictions on the use or disclosure of your information as allowed by HIPAA.
• Obtain a copy of this Privacy Policy for your records.

Safeguards

• Secure transmission and encryption of data when applicable.
• Limited access to records, restricted to authorized personnel only.
• Ongoing education and compliance training for our clinical and administrative staff.
• Rigorous vendor agreements requiring adherence to HIPAA standards.

Record Retention

Medical records, including evidence of your SMS consent, are retained according to federal and state healthcare regulations, typically for a minimum of six years.

Policy Updates

This Privacy Policy may be updated to reflect evolving standards or regulatory changes. The latest version will always be available on our website, and significant updates may also be communicated directly to you by email, text, or written notice.

Terms of Service / Legal Notices

Privacy

The information provided during this registration is kept private and confidential, and will never be distributed, copied, sold, traded or posted in any way, shape or form. This is our guarantee.

Indemnity

You agree to indemnify and hold us, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you receive, submit, reply, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of the TOS, or your violation of any rights of another.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

• Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• No warranty that (i) the Service will meet your requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) results obtained from use of the Service will be accurate or reliable, or (iv) errors in the software will be corrected.
• Any material downloaded or obtained through the Service is at your own discretion and risk, and you will be responsible for any damage or data loss.
• No advice or information obtained through the Service shall create any warranty not expressly stated.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• The use or inability to use the Service;
• The cost of procurement of substitute goods or services;
• Unauthorized access to or alteration of your transmissions or data;
• Statements or conduct of any third party on the Service;
• Any other matter relating to the Service.

SMS Consent to Terms of Service

SMS Consent:
On any form where patients sign up (e.g., appointment request, newsletter, patient portal), include:
“Yes, I agree to receive SMS messages from Circe Healthcare Solutions, Inc. regarding my care, appointments, and account updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time.”

SMS Consent Disclaimer:
“By providing my mobile number, I agree to receive appointment reminders and healthcare messages from Circe Healthcare Solutions, Inc. Message and data rates may apply. Reply STOP to cancel or HELP for assistance.”

Contact Information

If you have questions regarding this notice or your privacy rights, please contact:

Circe Healthcare Solutions, Inc.
73-345 CA-111 #101
Palm Desert, CA 92260, USA
Phone: +1 (760) 773-4948
Email: [email protected]